Refund policy

At Nexovia, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused and in its original packaging.
• Products damaged due to misuse or normal wear are not eligible for return.

Damaged or Wrong Product

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your Order Number
• Photos or videos of the product
• A brief description of the issue

Refunds

• Once your return is approved and inspected, your refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

Non-Returnable Items

• Used products
• Products without original packaging
• Items damaged after delivery due to customer handling

For any assistance, contact us at:

Email: officialnexovia@gmail.com